We’re still ready to help.
As the country faces unprecedented times in living memory with the current Covid-19 outbreak, we are still here and ready to support our customers.
The food and pharmaceutical industries are clearly critical to maintaining the health and wellbeing of the nation. With this in mind, we are reaching out to our customers to explain our stance moving forward. It’s not too much different to our stance of the past 45 years.
1). Hand hygiene has never been more important. Speak with us if you have any areas of worry about best practice. We could help with advice and quick solutions for both washing and sanitising.
2). Equipment is the engine of production. If you have any technical issues, please just call us. It may well be that we can talk through the problem and keep you moving. If not, we have a service division who are willing to make site visits for critical equipment. We can also replace equipment with anything within our range.
3). This is not a loo roll situation!!! But, think about spares and consumables. We have strong stock levels and the capabilities to make anything. From buggy covers and seal kits, to critical machine parts, again just pick up the phone.
4). As a business we have made provisions and measures to keep our team safe. It is understandable that our customers will be hesitant about visitors on site. However, our external sales team are highly trained in the use of a phone! And email! So please feel free to reach out if you have project or product concerns. Internally our sales team is the same; everything is as normal. Our website is the best source for information on product and many consumables are now available to buy online.
5). We didn’t want to send out the ‘corporate waffle’ reaction to this. This is a human issue and requires a humanitarian response. The basic message is “We are operating as normal and would like to help where we can.”
We wish you and your families health, continued wealth and happiness.
The Syspal team.
